Support / FAQ
Sofware (Office, development environments)
Notes for older versions of ActiveBarcode
Support via e-mail:
We can also help by e-mail Please be sure, you have already read our support pages (FAQ) before you contact us by e-mail. This is the only way we can help fast and efficient.
Technical questions preferred by e-mail
We offer support with the product Activebarcode preferably by e-mail.
The product and it's possibilities of usage are so varied that we impossibly can offer a competent telephone support. Each problem and each inquiry is absolutely different. Hence, you receive competent support directly from the developers only by e-mail.
Think about this:
We must understand your individual problem or your individual question. This needs time - sometimes more, sometimes less - but it does make telephone support impossible, as you expect a quick comprehensive response there.
But, we also like to try to answer your questions by phone. English or German language only, please. Call us on weekdays between noon and 6pm under the following number: +49 1523 7214176
(We are located in the time zone UTC + 1, Germany/Europe).