Support / FAQ
Setting up ActiveBarcode
The change log of ActiveBarcode
General questions about ActiveBarcode.
All about the ActiveBarcode Generator.
Questions about the ActiveX Control, which do not concern other applications like Word.
Questions about the 'barcodeimage' tool at the command line or console
Questions about the installation of ActiveBarcode.
Questions about the Online-Shop.
Questions about liceses. What is allowed and what is forbidden?
FAQ about the trial version.
Questions about the different barcode types.
Sofware (Office, development environments)
Questions about the usage of ActiveBarcode with Word.
Questions about the usage of ActiveBarcode with Excel.
Questions about the usage of ActiveBarcode with Access.
Visual Studio & Visual Basic
Questions about the usage of ActiveBarcode with Visual Studio & Visual Basic.
Questions about the usage of ActiveBarcode with Borland Delphi.
Questions about IIS, Apache, ASP, PHP.
Questions about other software, e.g. Crystal Report.
Notes for older versions of ActiveBarcode
Support via e-mail:
We can also help by e-mail Please be sure, you have already read our support pages (FAQ) before you contact us by e-mail. This is the only way we can help fast and efficient.
Technical questions preferred by e-mail
We offer support with the product Activebarcode preferably by e-mail.
The product and it's possibilities of usage are so varied that we impossibly can offer a competent telephone support. Each problem and each inquiry is absolutely different. Hence, you receive competent support directly from the developers only by e-mail.
Think about this:
We must understand your individual problem or your individual question. This needs time - sometimes more, sometimes less - but it does make telephone support impossible, as you expect a quick comprehensive response there.
But, we also like to try to answer your questions by phone. English or German language only, please. Call us on weekdays between noon and 6pm under the following number: +49 1523 7214176
(We are located in the time zone UTC + 1, Germany/Europe).