Contact us

Check out the FAQ first

before you consult technical support

We are happy to help you with technical questions. Please make sure that you have read our FAQ Support Pages. There we have collected the most frequent requests and solutions for you to help you quickly.

Technical support

for ActiveBarcode

ActiveBarcode is a complex product with diverse applications. Our customers receive expert support directly from our developers.

Tips Before Contacting Us:

Provide Detailed Information: ActiveBarcode is a complex product. Include as much detail as possible about your environment and the program versions used.
Use the Latest Version: Different versions can add complexity. Update to the latest version before contacting support for the best experience.
Describe Your Usage: ActiveBarcode can be used in various ways, e.g., via REST API, macros, as an object, or as graphics. Specify exactly how you are using it.
Document Steps and Results: Outline the steps you performed, the expected outcome, and the actual result.
Submit a Minimal Example: If possible, send a minimal example as an email attachment to demonstrate the issue, allowing us to analyze it in our lab.
Isolate the Issue: Minimize complexity to eliminate external factors and help us reproduce the problem easily.

Send email to the ActiveBarcode Team:

[email protected]

Individual solutions

...for your individual needs

The ActiveBarcode software package covers a very wide range of standard applications already "out of the box": We offer free downloadable examples for different software products and step-by-step instructions to embed barcodes into your documents and software products.

If you have demands on your barcode solution, that you can't solve for yourself, we are glad to offer our individual solutions & support:

Take advantage of our experience.

Contact us by EMail and describe your project. We will discuss the best and most efficient way for your individual solution and will submit you a non-binding offer.