DeutschShop FAQ
Small updates are freeWhat do cost me small updates (e.g., from version 5.21 on 5.55) and how do I get them?Small updates and upgrades within a main version number (e.g. 5.x) are free for users of the full version. You can download your updates from our customers download area. As a licensed user you get new features within the big version number for free. Example: You have purchased ActiveBarcode 5.21 Standard. You can download all future 5.x Standard version updates free of charge, e.g. version 5.55 Standard. Beginning with version 6.0 you must pay for an update. |
DeliveryHow is ActiveBarcode delivered? Electronically or by mail?Normally we deliver ActiveBarcode electronically by email / download. I.e. you receive an email with the license files and a download link for the program package. |
Delivery timeHow are your delivery times?Generally we deliver on workdays within 24 hours. |
PaymentWhich payment conditions do you offer?Credit card (VISA, MasterCard, Diners) Pre-payment by money transfer to an European (German) bank account. |
UpdatesI have purchased the Standard Edition and would like to upgrade to the Enterprise Edition. Does this go? What costs this?You can order this upgrade in our online shop. You only pay the price difference between both versions. Possibly add p&p. |
Return policyCan I return the purchased full version within a certain time period, e.g. because the software does not fit my needs?No. We provide a free 30 days trial version of ActiveBarcode to prospective customers. You can download this free of charge and without obligations from our download area. This test version is not limited in any functions. Only one text tip is shown inside the barcode. The barcodes still are scan and testable. The trial version works like the Enterprise edition. You can test all features of ActiveBarcode. We encourage you to evaluate our product prior to purchase in order to determine whether the product are suitable for your needs. Because we offer an evaluation license as described above, we do not accept the return from licenses or software products. |
Where do I get a licenseI am interested in buying a licence, but would you please tell me where in the city can I buy the software?We're sorry, our software is not available in stores. |
Delivery timeI ordered my license online a hour ago, where is it?Registration online is a convenient way to order and may take a few business days to process. (General you receive your license within 24 hours) Your credit card data must be approved and the transaction must be authorized before we can send you your license. We currently not have an automated order system. If you have not received your license within 24 hours, please send us an email with your name and which license you bought so we can check on your order. |
DistributorsDo you have a distributor in...?We're sorry not. You only can purchase our barcode software directly from us. |
DocumentationIs there a printed manual available?There is no printed manual available. All documentation is online at out homepage. You can download printable PDF files from our download area or you can view and print single pages from our wwebsite in a print preview. Have a look for the print preview at the bottom of the page. |
License by new installationLicenses of some software products often are bound to a PC and then it can come to problems when a new installation may be required. How is that with ActiveBarcode?You do not have such problems with our software. The licenses are not bound to a PC. Our software must be also NOT be activated on the Internet or by phone. |
US$Can I get my invoice showing US Dollars instead of Euros?We're sorry not. A described on our website and on the online order form, billing is made in EUR and so the invoice must be in EUR. You will see the US$ amount on your credit card account statement. |
Local shopsCan I purchase ActiveBarcode at my local shop?The software ActiveBarcode is not available in local shops. ActiveBarcode is only available directly from us. |
PaymentDo you accept Purchase orders?We're sorry, we don't accept Purchase Orders from outside Germany. |
You did not find an answer to your question? Do you want to see the German language FAQ which can contain other helpful hints? Click here. |
